We want you to feel confident trying GLYNTHO. This policy explains when products may be returned, exchanged or refunded.

30-Day Satisfaction Guarantee

To qualify under the satisfaction guarantee:

• The return request must be made within 30 days of confirmed delivery.
• The GLYNTHO toothbrush handle, eligible accessories and original packaging must be returned.
• The product must not show damage caused by misuse, neglect, unauthorised modification or improper handling.
• Proof of purchase from an authorised GLYNTHO sales channel must be provided.

Reasonable use of the toothbrush during the trial period is permitted. However, opened or used brush heads cannot be restocked or resold for hygiene reasons.

Hygiene and Brush-Head Returns

Because toothbrush heads are personal oral-care items:

• Opened or used replacement brush heads are non-returnable.
• Brush heads received damaged, defective or incorrect remain eligible for replacement.
• Sealed replacement-head packages may be returned within 30 days, provided the hygiene seal and packaging remain intact.

For an opened toothbrush-kit return, remove and dispose of the used brush head before sending the remaining product back unless our support team instructs you otherwise.

Starting a Return

Before returning any product, contact support@glyntho.com and provide:

• Your full name.
• Your order number.
• The reason for the return.
• Photographs or video if the product is damaged or defective.

If your return is approved, we will provide return instructions and the correct return address.

Returns sent without prior approval may be delayed, refused or returned to the sender.

Return Condition

Returned products should include, where applicable:

• The GLYNTHO toothbrush handle.
• Unused replacement brush heads.
• Protective brush-head cases.
• The USB charging cable.
• The original product packaging.
• Any promotional items included with the order.

The toothbrush handle should be cleaned, dried and safely packaged before return.

We reserve the right to reduce or refuse a refund when a product is returned incomplete, deliberately damaged, heavily soiled or altered.

Return Shipping Costs

For ordinary satisfaction-guarantee returns, customers are responsible for return shipping costs unless otherwise stated.

Original delivery charges are non-refundable, except where:

• The product was damaged on arrival.
• The product was defective.
• The wrong product was sent.
• GLYNTHO made an order-fulfilment error.
• Applicable consumer law requires otherwise.

We recommend using a tracked return service. GLYNTHO is not responsible for returns lost before they reach our return facility.

Damaged, Defective or Incorrect Orders

Inspect your order immediately after delivery.

Contact us within seven calendar days if your product arrives damaged, defective or different from what you ordered.

Please provide photographs or video showing the issue. Once verified, we may offer:

• A replacement product.
• Replacement components.
• Store credit.
• A full or partial refund.

Where the problem was caused by GLYNTHO or occurred during delivery, we will provide a prepaid return label or reimburse reasonable approved return-postage costs.

Exchanges

Direct exchanges are available for damaged, defective or incorrect products after approval.

For preference-based exchanges, the original item may need to be returned and refunded before a new order is placed.

Product availability cannot be guaranteed until the replacement order is confirmed.

Non-Returnable Items

The following are generally not eligible for return:

• Opened or used replacement brush heads.
• Gift cards.
• Products purchased from unauthorised third-party sellers.
• Items returned more than 30 days after delivery.
• Products damaged through misuse, accidents or unauthorised repairs.
• Items clearly marked “Final Sale,” unless defective or otherwise protected by applicable law.
• Free promotional gifts returned without the qualifying purchased product.

Refund Approval

Once your return is delivered, allow approximately 3–5 business days for inspection.

We will email you when your return has been approved or declined.

Approved refunds will be issued to the original payment method. We cannot normally send refunds to a different card, bank account or payment method.

Refund Processing Times

After approval, refunds are normally submitted within 5–10 business days.

Your bank, card issuer or payment provider may require additional time to display the refund in your account.

Contact us if more than 15 business days have passed since your refund was approved and the funds have not appeared.

Partial Refunds

A partial refund may be issued where:

• Accessories are missing.
• Unused replacement brush heads are missing.
• The product has damage beyond reasonable trial use.
• Promotional items included with the purchase are not returned.
• A bundle is returned only in part.

Any deduction will be explained before the refund is finalised.

Promotional Bundles

Products purchased as part of a bundle should be returned together to receive a full bundle refund.

If only part of the bundle is returned, retained products may be recalculated at their regular individual prices, and the refundable balance may be adjusted accordingly.

Gifts

Refunds are issued to the original payment method used for the order.

Where an order was marked as a gift, store credit may be offered to the recipient at our discretion.

Order Cancellations

Contact us immediately if you wish to cancel an order.

Orders that have already been processed or dispatched cannot always be cancelled. Once received, they may be returned under this policy.

Chargebacks

Please contact our customer-care team before opening a payment dispute. Most delivery, product or refund issues can be resolved more quickly through direct communication.

Submitting a chargeback does not remove the requirement to return the product where a return is otherwise required.

Statutory Consumer Rights

This policy does not limit rights that cannot legally be excluded under the consumer-protection laws applicable in your country or region.

Where mandatory law provides stronger cancellation, return, refund or warranty rights, those legal rights will apply.