Shipping Policy

At GLYNTHO, we want your order to arrive safely, quickly and without unnecessary complications. This Shipping Policy explains how orders are processed, delivered and handled when unexpected issues occur.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become active.

During product launches, promotional periods or public holidays, processing may take slightly longer. We will notify you if a significant delay affects your order.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Shipping Costs

Shipping charges are displayed during checkout before payment is completed.

Where advertised, GLYNTHO offers free standard shipping on qualifying orders over $50. The minimum order value is calculated after discounts and before applicable taxes.

Expedited shipping may be available for selected destinations and will appear during checkout when available.

International Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT or handling fees imposed by the destination country.

These charges are not included in the product price or shipping charge unless clearly stated during checkout. Customers are responsible for applicable customs and import charges required by their local authorities.

GLYNTHO cannot control or predict the amount of these charges.

Shipping Address Accuracy

Please review your shipping address carefully before completing your purchase.

Contact us immediately at support@glyntho.com if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has entered fulfilment or has been handed to the carrier.

GLYNTHO is not responsible for orders delivered to an incorrectly entered address.

If an order is returned because of an incomplete or incorrect address, additional shipping charges may apply before it can be resent.

If the address error was caused by GLYNTHO, we will correct the issue at no additional cost to you.

Tracking Your Order

A tracking number will be sent to the email address used during checkout once your order has shipped.

Tracking information may take between 24 and 48 hours to update after the shipping confirmation is issued.

Please contact us if:

• Tracking has not updated for more than seven business days.
• Your order has exceeded the estimated delivery period.
• Your package appears to be travelling to the wrong destination.

Delayed Orders

Most orders arrive within the estimated timeframe, but occasional carrier or customs delays may occur.

If your order has not arrived within 10 business days after the estimated delivery period, contact us with your order number so we can investigate with the carrier.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

1. Check around your property, reception area, parcel locker or designated safe place.
2. Ask members of your household, building management or neighbours.
3. Allow up to 48 hours, as some carriers mark packages as delivered shortly before completing delivery.
4. Contact the carrier using the tracking number provided.

If the package is still missing, contact us. We will assist with the carrier investigation, although a refund or replacement may depend on the result of that investigation.

Lost Packages

A package may be considered lost when the carrier confirms that it cannot be located or when tracking has shown no movement for an extended period.

Where the carrier confirms that a package was lost in transit, GLYNTHO may offer a replacement or refund after completing the required investigation.

Damaged Packages

Inspect your order as soon as it arrives.

If your product was damaged during delivery, contact us within seven calendar days and provide:

• Your order number.
• Photographs of the product.
• Photographs of the packaging and shipping label.
• A brief explanation of the damage.

Do not discard the packaging until your claim has been resolved.

Refused and Unclaimed Deliveries

Orders that are refused, left unclaimed or returned because customs charges were not paid may be refunded after the package is received and inspected.

Original shipping charges, customs charges and return-to-sender fees may be deducted from the refund.

Order Cancellations

Contact us as soon as possible if you need to cancel your order.

We cannot guarantee cancellation once an order has been processed or dispatched. If the order has already shipped, it must be returned in accordance with our Refund and Returns Policy.