Our Warranty Commitment

GLYNTHO stands behind the quality of its products. This One-Year Limited Warranty applies to eligible GLYNTHO electric toothbrushes purchased directly from the official GLYNTHO website or from an authorised GLYNTHO retailer.

Subject to the terms below, GLYNTHO warrants that the covered product will be free from defects in materials and workmanship for one year from the original retail purchase date.

Who Is Covered?

This warranty applies to the original retail purchaser of an authentic GLYNTHO product purchased through:

• The official GLYNTHO website.
• An authorised GLYNTHO retail or marketplace seller.
• An approved GLYNTHO distributor.

Proof of purchase showing the purchase date, product and seller may be required. Products purchased from unauthorised sellers may not be eligible because GLYNTHO cannot verify their authenticity, condition, storage or sales history.

This warranty is not transferable unless applicable law requires otherwise.

What Is Covered and Not Covered?

Brush Heads and Hygiene Items

Brush heads are personal oral-care items that naturally wear with use. Normal bristle wear, softening, staining or deterioration through regular use is not considered a manufacturing defect.

If a brush head or hygiene accessory arrives damaged, incomplete or defective, contact GLYNTHO Customer Care within seven calendar days of delivery.

For hygiene reasons, GLYNTHO may ask you to submit clear photographs or video evidence instead of returning an opened or used brush head. Do not send a used brush head unless our customer-care team specifically asks you to do so.

How to Make a Warranty Claim

Warranty claims must be submitted within the applicable one-year warranty period.

1. Contact GLYNTHO Customer Care Email us at support@glyntho.com before returning the product.
2. Provide your purchase details Include your full name, order number, purchase date and the name of the authorised seller.
3. Describe the problem Explain the issue and when it began. Include clear photographs or a short video showing the fault where possible.
4. Complete reasonable troubleshooting Our team may ask you to perform safe troubleshooting steps to help confirm the nature of the fault.
5. Follow the return instructions If a return is required, we will provide the correct return address, reference number and packaging instructions.

Information Required for a Claim

To help us assess your claim, we may request:

• Your full name and contact information.
• Your GLYNTHO order number or dated proof of purchase.
• The product name or model.
• A detailed description of the reported fault.
• Photographs or video showing the product and the issue.
• The product identification details, where available.
• Confirmation that the care and usage instructions were followed.
• The complete product, if inspection is required.

Failure to provide sufficient information may delay our assessment, but we will only request information reasonably needed to process the claim.

Warranty Remedies

If GLYNTHO confirms that the product has a defect covered by this warranty, we may, at our option and subject to applicable law:

• Repair the affected product.
• Provide an appropriate replacement component.
• Replace the product with the same or an equivalent product.
• Provide store credit where an appropriate replacement is unavailable and you agree to that remedy.
• Refund the original purchase price where repair or replacement is not reasonably available.

The remedy offered will depend on the nature of the fault, product availability, the original purchase details and the consumer laws applicable to the transaction.

A replacement product may differ slightly in colour, packaging or minor design details where the original version is no longer available, but it will provide substantially equivalent functionality.

Warranty Period After Replacement

Unless applicable law provides a longer period, a replacement product or repaired product will remain covered for:

• The remainder of the original one-year warranty period; or
• Ninety days from the date the repaired or replacement product is delivered,

whichever period is longer.

Warranty Shipping Costs

Where GLYNTHO approves a claim as a potentially covered warranty issue, we will provide return instructions.

For a confirmed covered defect, GLYNTHO will cover reasonable approved shipping costs associated with the warranty remedy where required by this policy or applicable law.

GLYNTHO may not reimburse:

• Unapproved expedited shipping.
• Returns sent without prior authorisation.
• Customs charges created by incorrect return documentation.
• Shipping costs for products found not to have a covered defect.

Keep your postage receipt and tracking information until the claim has been completed.

Products Purchased from Other Retailers

If you purchased your GLYNTHO product from an authorised third-party retailer, the retailer may handle the initial return or warranty request under its own procedures.

GLYNTHO may ask you to contact the original retailer first. You should keep the retailer’s receipt or order confirmation as proof of purchase.

Counterfeit and Unauthorised Products

This warranty applies only to authentic GLYNTHO products. We cannot provide warranty coverage for counterfeit products or products whose origin and authenticity cannot reasonably be verified.

Buying from the official GLYNTHO website or an authorised seller helps ensure that you receive a genuine product and valid customer support.

Limitation of the Warranty

This warranty provides the specific remedies described on this page. GLYNTHO is not responsible for losses that are indirect, incidental or consequential to the extent such limitations are permitted by applicable law.

Nothing in this warranty excludes or limits liability where doing so would be unlawful.

Your Statutory Consumer Rights

Where local consumer law gives you stronger or longer-lasting rights than this warranty, those legal rights will continue to apply.

Changes to This Warranty

GLYNTHO may update this warranty for future purchases to reflect changes in our products, services or legal requirements.

The warranty terms that applied on the original date of your purchase will continue to govern that purchase unless a later version provides more favourable coverage or applicable law requires otherwise.